Shipping Policy

Thank you for shopping with XINGCHEN INTELLIGENT TRADING CO., LIMITED. We are committed to providing you with fast and reliable shipping services to ensure your shopping experience is as smooth as possible. Please take a moment to read through our shipping policy.

1. Shipping Methods and Carriers

We offer a variety of shipping methods to meet your needs, including:

• USPS
• FedEx
• UPS
• DHL
• Other reliable carriers

The shipping method available to you will be presented at checkout based on your location and order size.

2. Processing Time

• Orders are typically processed within 1-2 business days from the date of purchase.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Please ensure that your delivery information is accurate to avoid delays.

3. Shipping Rates

Shipping costs are calculated based on the weight of your order and the delivery destination. The shipping fee will be displayed at checkout before you confirm your order.

4. Estimated Delivery Time

The estimated delivery time depends on your shipping method and location:

• Domestic (within the United States): Typically 3-7 business days.
• International: Delivery times vary by location but generally range from 7-21 business days.

Please note that these are estimates, and actual delivery times may vary depending on the carrier and other factors.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment on the respective carrier’s website.

6. Customs and Import Duties (for International Orders)

For international orders, customs duties and taxes may apply. These charges are determined by the destination country and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees before placing an order.

7. Shipping Restrictions

• We currently do not offer shipping to P.O. Boxes or APO/FPO addresses.
• Some remote areas may have additional shipping restrictions or extended delivery times.

8. Lost or Damaged Shipments

If your package is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

9. Address Changes

Once an order is shipped, we are unable to change the shipping address. Please ensure all shipping details are correct before finalizing your order. If you notice an error after placing your order, please contact us as soon as possible, and we will do our best to assist you.