Privacy Policy

At XINGCHEN INTELLIGENT TRADING CO., LIMITED, we are committed to protecting your privacy and ensuring a safe online shopping experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make a purchase. By using our website and services, you agree to the terms and conditions set forth in this policy.

1. Information We Collect

When you visit our website, create an account, or make a purchase, we collect the following types of personal information:

• Personal Identification Information: Name, email address, shipping and billing addresses, phone number, etc.
• Payment Information: Credit card details and billing address (processed securely by our payment partners).
• Order Information: Product details, order history, and shipping preferences.
• Website Interaction Data: Information about how you interact with our website, such as IP addresses, browser type, device information, and usage data (collected through cookies and other tracking technologies).

2. How We Use Your Information

We use your personal information for the following purposes:

• To process your orders and deliver products to you.
• To communicate with you about your orders, account, and special promotions.
• To improve our website and customer service based on your feedback and usage data.
• To send you marketing communications (with your consent, where applicable).
• To comply with legal obligations and resolve any disputes.

3. Data Security

We take the protection of your personal information seriously. We use industry-standard security measures, such as encryption, firewalls, and secure payment processing, to safeguard your information from unauthorized access, loss, or alteration. However, please be aware that no online data transmission or storage method is 100% secure.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who help us operate our website and process your orders. These providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes for which it was provided.

We may also disclose your information if required by law or to comply with legal processes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience, analyze website traffic, and offer personalized content. Cookies are small files stored on your device that allow us to remember your preferences and activity on our site.

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website and limit certain features.

6. Your Rights

You have the right to:

• Access and update your personal information.
• Request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of receiving marketing communications at any time.
• Withdraw your consent for processing your personal information, where applicable.

To exercise these rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies, which we encourage you to review. We are not responsible for the content or practices of third-party websites.

8. Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such data.