Returns Policy

Thank you for shopping at XINGCHEN INTELLIGENT TRADING CO., LIMITED. We want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a straightforward returns process.

Please read the following guidelines carefully to ensure that your return is processed smoothly.

1. Return Eligibility

You may return your items within 30 days from the date of receipt for a full refund or exchange, provided that the following conditions are met:

• Items must be in their original condition, unworn, unwashed, and with all tags still attached.
• The item must not be part of any non-returnable items (e.g., intimate apparel or final sale items).
• The item should be returned in its original packaging, if possible.

We reserve the right to refuse any returns that do not meet these conditions.

2. How to Return an Item

To initiate a return:

1. Contact Us: Please email us at [email protected] with your order number, the item(s) you wish to return, and the reason for your return.
2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and return instructions.
3. Ship Your Return: After receiving the RA number, ship the item(s) back to us using a traceable shipping method. Please note that customers are responsible for return shipping costs, unless the item is defective or incorrect.

3. Refunds and Processing Time

Once we receive and inspect your return, we will process your refund or exchange:

• Refunds: If your return is approved, a refund will be issued to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account.
• Exchanges: If you requested an exchange, we will ship your replacement item as soon as we receive and approve the returned item.

Please note that any shipping fees are non-refundable.

4. Defective or Incorrect Items

If you receive an item that is defective or incorrect, please contact us immediately at [email protected]. We will provide a full refund or send you a replacement at no additional cost.

5. Non-Returnable Items

The following items are non-returnable:

• Items that have been worn, washed, or altered.
• Sale items or final sale products.
• Intimate apparel and swimwear (for hygiene reasons).